In accordance with Section 222 of the Communications Act and the Federal Communications Commission’s (“FCC”) Protecting Customer Information Rules (47 C.F.R. § 64.2001, et seq.), Cybernetic Networks Inc. (“phonesystems4businesses.com” or “Company”) has established the policies and procedures outlined below for collecting, accessing, using, and storing Customer Proprietary Information (“Customer PI”). Cybernetic Networks Inc provides telecommunications services to retail customers. Therefore, because Cybernetic Networks Inc may collect, access, use, or store Customer PI when providing these types of services, the Company hereby notifies its customers of its privacy notice and associated privacy policies.
Customer PI is certain customer information obtained by a telecommunications provider during the course of providing telecommunications services to a customer. Customer PI includes (i) individually identifiable customer proprietary network information (“CPNI”); (ii) personally identifiable information (“PII”); and (iii) the content of communications.
Cybernetic Networks Inc may collect the Costumer PI described above in connection with the contracting and provision of the telecommunications services it provides to its customers, as well as when its customers communicate with Cybernetic Networks Inc.
It is the policy of Cybernetic Networks Inc. not to use Customer PI for any activity other than that permitted by applicable law and in accordance with its customers’ choice. The Customer PI collected by Cybernetic Networks Inc is disclosed, accessed and used exclusively for the following purposes:
Cybernetic Networks Inc may share Customer PI to other parties, such as affiliates, vendors and agents, only when necessary to conduct a legitimate business activity related to the services already provided by Cybernetic Networks Inc to the customer and in connection with the purposes indicated in this Notice.
To safeguard Customer PI, before allowing joint venturers or independent contractors access to Customer PI, they shall enter into a confidentiality agreement that ensures compliance with this Policy, and, when required by applicable law, Cybernetic Networks Inc will also obtain opt-in consent from a customer prior to disclosing such information to such third parties. In addition, Cybernetic Networks Inc requires all outside agents to acknowledge and certify that they may only use Customer PI for the purpose for which that information has been provided and the customer has agreed to. When required by applicable law, Cybernetic Networks Inc will obtain express written authorization from the customer before sharing Customer PI with other carriers, except as otherwise required by law.
Cybernetic Networks Inc does not market or sell Customer PI information to any third party.
Cybernetic Networks Inc will not use, disclose, or permit access to Customer PI without the approval of a customer to the extent required by applicable law. By contracting with Cybernetic Networks Inc and using the telecommunications services provided by it, Customer agrees that Cybernetic Networks Inc may use Customer PI indicated as provided for in this Privacy Notice and for the purposes detailed herein.
If the Customer does not agree or at any time desires to withdraw or limit the approval for Cybernetic Networks Inc to use Customer PI pursuant to this Privacy Notice, Customer may opt-out at any time by sending an email to [email protected] clearly indicating Customer’s denial or withdrawal of approval to the extent allowed by law.
A Customer’s denial or withdrawal of approval to use, disclose, or permit access to Customer PI will not affect the provision of any telecommunications services of which he or she is a customer.
Any grant, denial or withdrawal of approval for the use, disclosure, or permission of access to Customer PI is valid and will remain in effect until the customer affirmatively revokes such grant, denial, or withdrawal, and Cybernetic Networks Inc hereby informs the customer of their right to deny or withdraw access to such Customer PI at any time.
Cybernetic Networks Inc does not and will not collect or use any sensitive Customer PI for which it requires customer approval without first obtaining opt-in approval to the extent such approval is required by law.
Cybernetic Networks Inc follows reasonable data security practices to prevent unauthorized use, disclosure or access to Customer PI. However, Cybernetic Networks Inc cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose Customer PI.
Cybernetic Networks Inc will notify affected customers of any breach without unreasonable delay and in any event no later than 30 calendar days after it reasonably determines that a breach has occurred, subject to law enforcement needs, unless Cybernetic Networks Inc can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach.
Cybernetic Networks Inc will notify the FCC of any breach affecting 5,000 or more customers no later than 7 business days after reasonably determining that a breach has occurred and at least 3 business days before notification to the affected customers, unless Cybernetic Networks Inc can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach. Cybernetic Networks Inc will notify the FCC of any breach affecting fewer than 5,000 customers without unreasonable delay and no later than 30 calendar days after it reasonably determines that a breach has occurred, unless Cybernetic Networks Inc can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach.
Cybernetic Networks Inc will notify the Federal Bureau of Investigation (FBI) and the U.S. Secret Service (Secret Service) of a breach that affects 5,000 or more customers no later than 7 business days after Cybernetic Networks Inc reasonably determines that such a breach has occurred and at least 3 business days before notification to the affected customers, unless Cybernetic Networks Inc can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach.
Cybernetic Networks Inc shall maintain records of discovered breaches for a period of at least two years.
Cybernetic Networks Inc will provide advance notice of material changes to its privacy policies to its existing customers, via email or another means of active communication agreed upon by the customer.
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