VoIP phone service


VoIP phone service

One of the biggest needs in today’s businesses is phone services. The phone connection has become one of the most sought for from the methods of communication, and needless to say, has to be reliable.
Here is where VoIP comes into play. VoIP, also known as Internet Telephony, involves a computer with a phone. Using broadband as the method of communication, it offers flexible and reliable communication which cannot be expected through traditional phone lines. Other added advantage using VoIP would be the ability to use it all around the world wherever an internet connection is available and at very lower cost.

How a VoIP business phone operates.

In order to operate they use the basic phone tools, including handset, receiver, and operating switches. These very much resemble traditional phones in their operation as well and even look similar. In the case of VoIP phones, audio information is transferred into data packets and sent through the network which may an internet connection, a direct IP connection or a combined network of both.
Similarities between VoIP and business phones
No additional training is needed to handle VoIP phones due to the many common features shared between these devices.
1. The general shape and layout of the devices.
2. Operational options and features such as caller ID, contacts list, and call transfer.
3. As mentioned before, components such as a dial pad, receiver, and handset.

Differences between VoIP and regular phones

1. These have an account based identity rather than phone numbers as in regular phones.
2. VoIP phones can be powered through the Ethernet connection, without the need for an adapter based power supply.
3. VoIP phones have the capability of providing high definition voice calls, allowing greater clarity in voice communications.
4. VoIP phones must be registered with a service provider as it utilizes the internet to make calls.

Unlike in the case of traditional phones where the number of copper wires connected to your phone decides how many phone numbers can call you, VoIP use a Session Initiation Protocol (SIP) address, which is used to start or stop a session of communication. Very much resembling an email address, these comprise of both a username and a domain name.

Advantages and features of VoIP phone use

1. Ability to call and receive calls to and from traditional phones in addition to VoIP phones.
2.Ability to handle many calls from both VoIP accounts and traditional phones as compared to traditional business phones.
3. All traditional phone features including call holding, transfers, caller ID, contact list and conference calling and much more being available.
4. Efficient usage of the bandwidth with the removal of redundancy in voice patterns. Voice quality will be crisp and clear, provided the internet connection is reliable.
5. VoIP phones save money than using other business phones from implementation as no phone line installation is required. The simple plug and play set up require no external assistance, and you are good to go in a matter of minutes. Also, the maintenance and repair costs are relatively less. The savings when in operation are considerable where for international calls it can be up to 90% and up to 40% for local calls when compared to other business phones. VoIP calls via the internet connection to another VoIP phone are free. In the US, service providers usually allow the “lower 48” call to be free.
6. The user only gets the Internet bill (which will be the same no matter how many calls the user makes) and no separate phone bill.
7. VoIP is a better alternative (considering costs) to Packet Switched Telephone Networks (PSTN), where the user pays for minutes of use. Though PSTNs offer more features which are available at an extra charge to the user such as voice mail and caller ID, these features are already available free for VoIP phones. VoIP phones are considered superior to Private Branch Exchange (PBX) services as well, as the there are no limitations to the number of phones or lines, the only limitation being the network bandwidth. In addition, the user can conveniently add and remove lines through the provider’s web portal in the VoIP system, allowing the system optimization.
8. Higher mobility to the user as any portable device such as smartphones, tablets or laptops can make VoIP calls while on the move wherever an internet connection is available. Great for employees who move while at work or works at out-station locations. Also, the employee number stays the same wherever the employee is at. Another feature would be the ability to transfer the call to any person in the world via VoIP system which is based on a cloud.
9. In addition to voice communication, other forms of communication including video, image and file sharing can be done, and these while you are engaged in voice communication with someone over the VoIP system.
10. As the VoIP system uses the internet connection, it can be combined with other apps and software. Email platforms such as Outlook can be used for making calls and for keeping track of calls which were received from clients. Another feature would be access to text transcriptions of voicemail via email. Here voice messages the user receives will be converted into text and be automatically sent as an email, which may be useful for future references and records of the business. IP fax facility (virtual fax) in VoIP systems allow receiving fax documents without the use of a fax machine, where the user can receive faxed documents directly to an email account. Problems associated with traditional fax machines related to costs and quality drop are issues no more with the VoIP systems.

Higher productivity with VoIP

Multi-tasking can be done easily using VoIP in cases such as when the user is on hold on another call where he/she can use the idle time to read voicemail transcriptions, forwarding these transcriptions to multiple recipients such as employees. These VoIP systems can be remotely managed via the network and advanced features such as Interactive Voice Recognition (IVR) obey voice commands, where the user can easily access a line of choice simply issuing a verbal command. Bandwidth and call duration reports can be obtained for company records. Calls can also be automatically diverted to the department that the customer is supposed to contact depending on the nature of the call.
VoIP systems transfer data in real time which ensures flawless communications, especially when it comes to video conferencing. The VoIP system compresses the data it handles so the network can transfer it faster. This also increases the number of calls that can be handled on one line.
The ability to customize the VoIP system offers a high level of flexibility, for example in the case where the user can decide which phone receives the first few rings and after how many unanswered rings the call gets diverted to another device such as a phone or laptop. This allows customer calls to always be answered by someone.

Higher reliability with VoIP

In the event of a failure in phone lines, the VoIP phone system will not be interrupted as long as the internet connection is intact. However, if this fails too, calls can be easily forwarded to another available phone or laptop ensuring that the user can stay connected always. VoIP systems on IP connections are in a high level of quality standards as the providers ensure that Quality of service is always maintained.

Thinking of moving on to VoIP phone systems?
With all the features and capabilities, switching to VoIP systems might not be that simple, and getting help from professionals is advisable. Contact a local VoIP provider and discuss the situation. Get the maximum out VoIP systems for a more efficient running of a business.


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